Knowledge and Skills
- Understanding of marketing communications.
- Excellent communication skills.
- Tact and negotiation skills.
- Ability to work with numbers.
- Proactive in managing clients business.
- Project management skills
- IT skills.
- Ability to prioritise and identify problems.
- Works well under pressure.
- Has an open and friendly personality.
Client Service Management
· Research and become familiar with Clients’ brands, industries and markets on a day to day basis.
o Develop full understanding of clients’ business, and keep up to date with clients’ competitors.
· Maintain account management systems for each client’s business.
· Build relationships with appropriate counterparts (as guided by Account Director/Manager)
· Assist Account Manager with preparation and presentation of briefs, proposals, reports and results reviews.
o Develop estimates of the costs and timescale involved in all proposals ensuring these are issued to the Client and agreed prior to commencement of work.
o Develop and Manage project timelines and all internal (ops/CS) and external (Client) deadlines to ensure smooth production process
o Prepare clear, comprehensive briefs and appropriate supporting material for the Operations & Creative Departments. Obtain approval from Account Manager/Director and contribute to the Briefing process.
o Source prizes and suppliers and negotiate effectively on costs.
o Participate in briefing the Operations Department, ensuring that all briefings are followed through in full
o Participate in briefing Artwork with the relevant member of the Creative Department (internal or external). Proof read copy and deal with the artwork. Obtain the necessary approvals from the Creative Department and your team (direct manager and Client) and ensure that the finished work is completed in accordance with the brief.
o Ensure print quote request forms are completed and issued correctly to the Operations Manager. Ensure that 3 quotes are obtained when requested. Assist in briefing selected suppliers and organise the delivery and distribution of printed material in accordance with agreed timescales.
o Estimate costs and issue all suppliers with Purchase Orders prior to commencing work. Reconcile these with suppliers’ invoices and deal with any discrepancies. Prepare accurate information for the Agency’s invoices and complete invoicing details for the Accounts Department on time.