FUNCTION
- Assign projects to unit team
- Strategize on best way to bring the project to live
- Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
- Coordinate and facilitate delivery of project objectives through the PM
- Track progress and review project tasks to make certain deadlines are met appropriately.
- Assess project issues and identify solutions to meet productivity, quality and customer goals.
- Proactively communicate project status, issues & risks to management.
- Conduct regular status meetings with all team members, keeping the clients’ needs and requirements continuously in view.
- Troubleshoot technical issues when the need arises, and escalating appropriately as needed.
- Organize and facilitate project planning, daily stand up meetings, reviews, retrospectives, sprint and release planning, demos and other agile project related meetings.
- Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
- Facilitate productivity by ensuring that the team has tools to succeed.
- Find and work to remove development and project roadblocks; motivates the development team and keep them excited to move forward; protects the team from outside distractions.
- Reviewing projects and ensuring the PM monitors BAs activity
KEY PERFORMANCE INDICATORS
- Delivery of customer service to agreed standards on turnaround times, accuracy etc.
- Operational compliance and meeting all reporting standards.
- Quality and timeliness of Reports produced.
- Keeping within specific budgets for all programmes
- Ensuring client service and operations communication for reports, people resource and equipment and other requirements from client service office for success of all operation projects.
SKILLS
Required knowledge, skills and abilities
· Excellent administrative and organisational skills
· Very good Interpersonal skills
· Ability to develop creative concepts
· Excellent analytical skills
· Good multitasking skills
· Excellent verbal and written communication skills
· Ability to use initiative and work without supervision
· Good numerate skills
· Good Time management
· Team player
· Attention to detail
· Ability to travel away from home
Generic Skills
§ Pleasant disposition
§ Self-motivated
§ Goal Oriented/Focused
§ Strong/Energetic
§ Ability to work under pressure
§ Flexible
§ Pay attention to details
§ Proficient in use of Word, Excel and PowerPoint
Supervisory Skills:
§ Excellent Leadership/influencing
§ Organization and coordination skills
§ Coaching and people management
§ Team building / conflict management
§ Strong organizational skills
QUALIFICATION
§ A good first degree in any discipline
MINIMUM REQUIREMENT
Minimum of 4 years post N.Y.S.C. experience in project management or operations