Operations Unit Head (Marketing / Branding)


  • Assign projects to unit team
  • Strategize on best way to bring the project to live
  • Establish clear ownership for project tasks, ensure that team members have the tools needed, and provide timely feedback.
  • Coordinate and facilitate delivery of project objectives through the PM
  • Track progress and review project tasks to make certain deadlines are met appropriately.
  • Assess project issues and identify solutions to meet productivity, quality and customer goals.
  • Proactively communicate project status, issues & risks to management.
  • Conduct regular status meetings with all team members, keeping the clients’ needs and requirements continuously in view.
  • Troubleshoot technical issues when the need arises, and escalating appropriately as needed.
  • Organize and facilitate project planning, daily stand up meetings, reviews, retrospectives, sprint and release planning, demos and other agile project related meetings.
  • Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
  • Facilitate productivity by ensuring that the team has tools to succeed.
  • Find and work to remove development and project roadblocks; motivates the development team and keep them excited to move forward; protects the team from outside distractions.
  • Reviewing projects and ensuring the PM monitors BAs activity


  • Delivery of customer service to agreed standards on turnaround times, accuracy etc.
  • Operational compliance and meeting all reporting standards.
  • Quality and timeliness of Reports produced.
  • Keeping within specific budgets for all programmes
  • Ensuring client service and operations communication for reports, people resource and equipment and other requirements from client service office for success of all operation projects. 


Required knowledge, skills and abilities

·   Excellent administrative and organisational skills
·   Very good Interpersonal skills
·   Ability to develop creative concepts
·   Excellent analytical skills
·   Good multitasking skills
·   Excellent verbal and written communication skills
·   Ability to use initiative and work without supervision
·   Good numerate skills
·   Good Time management
·   Team player
·   Attention to detail
·   Ability to travel away from home 

Generic Skills
§ Pleasant disposition
§ Self-motivated
§ Goal Oriented/Focused
§ Strong/Energetic
§ Ability to work under pressure
§ Flexible
§ Pay attention to details
§ Proficient in use of Word, Excel and PowerPoint

Supervisory Skills:
§ Excellent Leadership/influencing
§ Organization and coordination skills
§ Coaching and people management
§ Team building / conflict management
§ Strong organizational skills

§ A good first degree in any discipline

Minimum of 4 years  post N.Y.S.C. experience in project management or operations


+233 (0) 26 175 9843

[email protected]

P.O. Box MD 1554, Accra - Ghana

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